KetaRevive Privacy Policy and Notice of Privacy Practices
Effective Date: August 21, 2026
Last Updated: August 21, 2026
KetaRevive (“KetaRevive,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the privacy and security of your personal information and, where applicable, protected health information (“PHI”).
This Privacy Policy and Notice of Privacy Practices explains how KetaRevive collects, uses, maintains, and discloses information obtained through our website, patient intake and telehealth services, communications, and related services.
This notice also describes your rights regarding your information and our responsibilities with respect to applicable federal and state privacy laws.
1. Information We Collect
Depending on the services you request, we may collect information including:
Name, date of birth, address, telephone number, and email address.
Identity and demographic information.
Information necessary to verify your eligibility and location.
Medical history, medications, allergies, symptoms, diagnoses, treatment information, and other health information that you voluntarily provide.
Information collected during consultations with healthcare professionals.
Prescription and pharmacy-related information.
Payment and transaction information.
Insurance information, where applicable.
Communications between you and KetaRevive or participating healthcare professionals.
Website, device, browser, IP address, and other technical information.
Information necessary to prevent fraud, abuse, unauthorized access, or misuse of our services.
We collect only information reasonably necessary to provide, administer, secure, and improve our services and to comply with applicable legal and regulatory requirements.
2. How We Use Your Information
We may use information we collect for purposes including:
Providing and coordinating healthcare services.
Facilitating telehealth consultations.
Evaluating requests for treatment.
Communicating with you regarding your care, appointments, prescriptions, or account.
Processing payments and transactions.
Coordinating prescription fulfillment with authorized pharmacies.
Maintaining patient and business records.
Providing customer support.
Operating and maintaining our website and technology systems.
Detecting and preventing fraud, abuse, and security incidents.
Complying with applicable federal, state, and local laws and regulations.
Performing healthcare operations and quality-related activities, where applicable.
Responding to lawful requests from governmental or regulatory authorities.
Carrying out other purposes permitted or required by applicable law.
3. Protected Health Information
Where HIPAA applies to KetaRevive or to a healthcare provider participating in your care, we will use and disclose PHI in accordance with applicable HIPAA requirements and this Notice of Privacy Practices.
We may use or disclose PHI, as permitted by applicable law, for purposes including:
Treatment
We may use or disclose your health information to provide, coordinate, or manage your healthcare and related services.
For example, information may be shared with healthcare professionals involved in your care or with a pharmacy involved in fulfilling a prescription.
Payment
We may use or disclose information as necessary to obtain payment for healthcare services, process transactions, or fulfill other payment-related activities permitted by law.
Healthcare Operations
We may use or disclose information for healthcare operations and administrative activities permitted by applicable law, including quality improvement, compliance, auditing, and related activities.
Other Permitted or Required Disclosures
We may disclose information when required or permitted by applicable federal or state law, including disclosures relating to public health, judicial or administrative proceedings, law enforcement, regulatory oversight, and other circumstances permitted by law.
We will not use or disclose PHI for purposes other than those permitted or required by applicable law without the required authorization.
4. Your Privacy Rights
Where applicable under HIPAA and other privacy laws, you may have the right to:
Obtain a copy of your health information.
Request correction of information you believe is inaccurate or incomplete.
Request confidential communications.
Request restrictions on certain uses or disclosures of your health information.
Request information regarding certain disclosures of your health information.
Obtain a copy of this Privacy Policy/Notice of Privacy Practices.
File a privacy complaint with KetaRevive.
File a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
Exercise additional rights provided by applicable state privacy laws.
We will not retaliate against you for filing a privacy complaint.
Some rights may be subject to limitations or exceptions under applicable law.
5. How We Protect Your Information
KetaRevive maintains administrative, technical, and physical safeguards designed to protect personal information and PHI from unauthorized access, use, disclosure, alteration, or destruction.
These safeguards may include access controls, authentication procedures, administrative policies, workforce training, secure systems, and other security measures appropriate to the nature of the information and applicable legal requirements.
Access to patient information is limited to individuals and service providers who have a legitimate need for access and are authorized to access such information.
6. Service Providers and Business Associates
KetaRevive may use third-party service providers to support our operations, including technology, payment processing, communications, scheduling, customer support, analytics, and other business functions.
Where applicable, KetaRevive requires appropriate contractual and privacy protections for service providers that receive or access PHI on our behalf, including business associate agreements when required by HIPAA.
Third parties may access information only as necessary to perform authorized services and in accordance with applicable contractual and legal requirements.
7. Prescription and Pharmacy Information
When necessary to provide healthcare services or fulfill a prescription, information may be shared with healthcare professionals, pharmacies, pharmacy service providers, and other authorized parties involved in your care.
Such disclosures will be made in accordance with applicable law and the requirements governing the use and disclosure of health information.
8. Marketing and Sale of Information
KetaRevive does not sell protected health information.
Where applicable law requires your authorization for the use or disclosure of PHI for marketing or other purposes, KetaRevive will obtain the required authorization before making such use or disclosure.
We will not use your health information in a manner prohibited by applicable privacy laws.
9. Cookies and Website Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand website usage, maintain security, and improve our services.
Depending on the technology used and applicable law, these technologies may collect information such as IP address, browser type, device information, pages visited, and website activity.
Where required by applicable law, we will provide appropriate notice and obtain required consent for certain technologies.
10. State Privacy Laws
KetaRevive operates in multiple jurisdictions and recognizes that state privacy laws may provide patients with additional rights or impose additional requirements.
We maintain processes designed to comply with applicable federal and state privacy requirements in the jurisdictions in which we provide services.
Where a state or other applicable law provides greater privacy protections than federal law, KetaRevive will apply the requirements applicable to the individual's circumstances.
Additional state-specific privacy disclosures or rights may be provided where required.
11. Data Retention
We retain personal information and health information for periods reasonably necessary to provide services, maintain appropriate business and healthcare records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and fulfill other legitimate purposes.
Retention periods may vary depending on the type of information and applicable federal and state requirements.
12. Security Incidents and Breach Notification
KetaRevive maintains processes for identifying, investigating, responding to, and mitigating suspected privacy or security incidents.
When a breach or other unauthorized disclosure is determined to require notification under applicable law, KetaRevive will provide notification in accordance with the applicable legal requirements.
13. Children's Privacy
Our services are not intended for individuals who are not eligible to receive the applicable healthcare services under applicable law.
We do not knowingly collect information from children in violation of applicable privacy laws.
14. Changes to This Policy
KetaRevive may update this Privacy Policy and Notice of Privacy Practices from time to time.
When material changes are made, we will update the effective date and make the revised notice available through our website.
The current version will always be available on this page.
15. Questions, Requests, and Privacy Complaints
If you have questions regarding this Privacy Policy, wish to exercise an applicable privacy right, or believe your privacy rights have been violated, please contact:
KetaRevive Privacy Contact
Email: [PRIVACY EMAIL]
Phone: [PRIVACY PHONE]
Mailing Address: [BUSINESS MAILING ADDRESS]
You may also submit a complaint to the U.S. Department of Health and Human Services Office for Civil Rights if you believe your HIPAA privacy rights have been violated.
KetaRevive will not retaliate against you for submitting a privacy complaint.
16. Our Legal Responsibilities
Where HIPAA applies, KetaRevive is required by law to maintain the privacy and security of protected health information, provide individuals with notice of applicable privacy practices, and comply with the terms of the applicable Notice of Privacy Practices.
We will notify affected individuals as required by applicable law if a breach occurs that compromises the privacy or security of protected health information.
17. Contact Us
For questions regarding this Privacy Policy or KetaRevive's privacy practices:
KetaRevive
Email: wellness@ketarevive.com
Phone: (201) 212-6735
Address: 541 Cedar Hill Avenue, Suite 2, Wyckoff, NJ 07481
Effective Date: August 21, 2026